• Monitoring for Server, Storage, LAN
  • Capacity Management (Server, Storage, Netwo rk)
  • Performance Monitoring and Reporting
  • Network Management (LAN, WAN, Internet)
  • Backup / Recovery by definition
  • 2nd Level Support
  • Security / Reporting of Event Logs (System, Network Services)
  • Incident Management (Troubleshooting)
  • Documentation
  • SLA Reporting (KPIs)